ZWG ZWG / USD USD : 25.7200 |
ZWG ZWG / EUR EUR : 30.0400 |
ZWG ZWG / GBP GBP : 34.6100 |
ZWG ZWG / ZAR ZAR : 1.5600 |
ZWG ZWG / CHF CHF : 32.2100 |
ZWG ZWG / AUD AUD : 17.2300 |
ZWG ZWG / CAD CAD : 18.5500 |
ZWG ZWG / CNY CNY : 3.6800 |
ZWG ZWG / USD USD : 25.7200 |
ZWG ZWG / EUR EUR : 30.0400 |
ZWG ZWG / GBP GBP : 34.6100 |
ZWG ZWG / ZAR ZAR : 1.5600 |
ZWG ZWG / CHF CHF : 32.2100 |
ZWG ZWG / AUD AUD : 17.2300 |
ZWG ZWG / CAD CAD : 18.5500 |
ZWG ZWG / CNY CNY : 3.6800 |

Approval Requirements

Approval Criteria and Minimum Requirements for Retail Payment Service Providers

Approval Requirements

Minimum Requirements for a Retail Payment Service Provider

Entities or individuals wishing to register and operate a payment systems switch or provide related products and services should comply with the RBZ Act [Chapter 22:15], the NPS Act [Chapter 24:23], the Banking Act [Chapter 24:20], and the BUP and SML Act [Chapter 24:24].

The following additional requirements must be provided and fulfilled prior to commencing operations.

1 Corporate Governance Issues

  • Beneficial/ownership structure
  • Memorandum and Articles of Association
  • Adequate capital amount
  • Net worth statements for directors
  • Director clearance by Police and credit rating bureau
  • Organisational structure and proposed names of key office holders
  • Board and Senior Management profiles

2 Business Plan

  • Objectives and mission statement
  • Business case
  • System technology / functionalities / process flow
  • Market analysis
  • Financials
  • Viability and projections

3 Comprehensive Risk Management Framework

  • Identify all pertinent risks
  • Measurement
  • Mitigating measures
  • Transaction limits
  • Controls

4 Agreements

  • Service level agreements
  • Contractual agreements with third parties signed

5 Clearing and Settlement Modalities

  • Clearing arrangements
  • Settlement procedures and processes
  • Collateral
  • Rules and procedures
  • Third-party entry and access criteria

6 Policies and Procedures

  • Pricing policy
  • Conflict resolution policy
  • Customer protection issues
  • Customer due diligence procedures
  • AML policy

7 Anti-Money Laundering Requirements (AML)

  • ML/TF risk assessment
  • Beneficial ownership
  • Politically exposed persons
  • Customer Due Diligence:
    • Know your customer/employee/customer/agent/partner
  • Record keeping
  • Continuous risk assessment of new and existing technological products
  • Suspicious transaction report
  • Third-party service level agreements and due diligence

8 Systems Integrity and Audit Report

  • System design and architecture
  • System providers
  • Capacity and reliability of the system
  • Pilot test results

9 Special Requirements for Cross-Border Payments

  • Compliance with Exchange Control law
  • Regulatory certificate of good standing from country of origin (foreign entity)

10 Application Fees

Application fees will be guided accordingly from time to time.

NB

  • Non-banking institutions should partner with a bank of their choice and ensure the application is submitted through the same bank.
  • No pilot tests or live launch of any product should be conducted without the requisite regulatory approval.
MIF public lecture
2025 Abridged Audited Financial Results
×
×